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Dial-A-Ride is a service for persons with disabilities who are ADA-certified to use paratransit. This section features information about East Bay Paratransit Consortium. The East Bay Paratransit Consortium provides transportation to individuals who are unable to use fixed-route public transportation, such as AC Transit buses or BART trains, because of a disability or disabling health condition. For detailed information regarding East Bay Paratransit, check their website at http://www.actransit.org/riderinfo/paratransit.wu.
To use East Bay Paratransit, it is necessary to complete an application which can be obtained by contacting East Bay Paratransit at one of the following numbers:
Applications are available in alternative formats, in person or telephone assistance with applications will be provided upon request of the applicant.
East Bay Paratransit provides rides for people who are certified as eligible for paratransit under the rules of the Americans with Disabilities Act (ADA). Eligible riders may also bring companions and Personal Care Assistants (PCA's) with them. To find out if you can use East Bay Paratransit, write to their address or contact them for an application:
East Bay Paratransit
AC Transit and BART, in compliance with the Americans with Disabilities Act of 1990 (ADA), have formed the East Bay Paratransit Consortium for the purpose of delivering transportation services to individuals unable, because of a disability or disabling health condition, to access, board or ride public transportation. These services are provided for the Consortium by COMSIS Mobility Services, Inc.Fares
Fares are based on the straight-line ("air mile") distance traveled per trip. When a ride is scheduled, the reservations operator will inform the rider of the amount of the one-way fare. The one-way fares are:
When a ride is scheduled, the reservations operator will tell you the amount of the one-way fare for each individual traveling. A maximum of one companion or friend, and one PCA may accompany an ADA-certified rider on any trip. Please have the exact fare ready in cash or paratransit tickets. Drivers cannot make change. You can purchase paratransit tickets by mail. Contact the East Bay Paratransit service to order tickets.
East Bay Area
In accordance with the ADA, East Bay Paratransit
operates during the same days and hours as AC Transit and BART's regular fixed-route
services. It is important to note that as bus and BART weekday, weekend
and holiday service schedules differ, ADA paratransit service hours will also
differ. Service hours will be explained as necessary to riders at the time
trip requests are made.
You can travel directly from the East Bay service area to destinations in San Francisco. If you are going farther than 3/4 miles from a San Francisco BART station, you must pay an additional 80 cents each way for this service. See the Fares section for more information.
Using the Service
Scheduling a Ride:
You must call and make a reservation to use paratransit. You can arrange a
When calling to reserve a ride, have the following information ready:
Next Day/Same Day Trips
Occasionally we may need to ask you to change your requested pick up time in order to accommodate your request for a reservation. The ADA allows the consotium to negotiate a revised pick up with you which may be up to one hour before or after your requested pick up time.
Cancellation and "No-Show" Policies
To cancel trips, call the Customer Service Department at 287-5040 or 1-800-555-8085, press #4. Cancellations can be left in person with Reservations or Customer service staff, or on the automated Cancellation Line.
If you are a "no-show" for a trip and we are unable to contact you, any subsequent trips scheduled for the same day will be canceled unless we hear from you. If you "no-show" three(3) times within any calendar quarter, your service may be suspended for 30 days.
Pick-up and Drop-off Procedures
When you reserve a ride, you will be told a 20 minute "window" within which to expect your ride. You should be ready to board the vehicle at the beginning of your pickup window. When the driver rrives at the pickup point, if he or she does not see you, they will attempt to locate you (e.g., knock on door, have dispatcher telephone. If the driver cannot locate you within 5 minutes of arrival at the pickup point, they will list you as a "no-show" and leave. At the time of boarding, be prepared to present your ADA identification card and sign the rider list, if you are able. Service can be door-to-door for as long as drivers stay within the "line-of-sight" of their vehicle. A driver cannot escort you past the ground floor lobbey of any building. Drivers are not permitted to enter residences. You do not have to board the vehicle before the beginning of your 20 minute pickup window. You will not be considered a "no-show" if you refuse a ride that arrived later than the 20 minute window. If the East Bay Paratransit vehicle has not arrived by the end of the 20 minute window, call East Bay Paratransit Customer Service at (510) 287-5035 or 1-800-555-8085 to report the late pick-up and receive further assistance.Hours of Operation
East Bay Paratransit operates during the same days and hours as AC Transit and BART's regular buses and trains.
As with regular bus and BART service, paratransit service hours will differ between weekdays, and weekends and the following holidays: New Years Day, Birthday of Martin Luther King, President's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.
Here is some important numbers to contact the Easy Bay Paratransit Consortium.
Customer Service Center:
For more detailed information about the East Bay Paratransit Consortium, you can surf over to their website, which is at http://www.actransit.org/riderinfo/paratransit.wu.
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